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At WYBOT, we offer reliable and efficient shipping across Canada. Please review our policy for important details regarding shipping fees, especially for remote areas.
Standard Shipping
Free delivery is provided on all orders across most regions in Canada.
Remote Area Surcharge
For customers in remote areas, an additional surcharge of over CAD $120 per package will apply to cover elevated shipping costs to these locations.
The following postal codes are considered remote and will incur this surcharge:
|
Province/Territory |
Postal Code Ranges |
|
Newfoundland & Labrador |
A0K, A0P, A0R |
|
Quebec |
G0G, G4T, J0M |
|
Manitoba |
R0B |
|
Alberta |
T0P, T0V |
|
British Columbia |
V0L, V0T, V0V, V0W |
|
Northern Territories |
X0A-Y9Z (All Northern codes) |
Key Notes:
• Postal codes are grouped by first three characters (e.g., A0K = all A0K___ codes)
Processing Time
Orders will be processed within 2 business days after payment is received. Please note that processing time may vary during peak seasons.
Shipping Time
3-7 business days. (Note: The delivery time of pre-sale products is subject to the arrival time.)
Delivery
Delivery times are estimates and are not guaranteed. We are not responsible for any delays caused by the shipping carrier or customs clearance.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can track your order by visiting our website and entering the tracking number in the Order Track.
Contact Us
If you have any questions or concerns regarding our shipping policy, please feel free to contact our customer service and we will get back to you within 24~48 hours.
I ordered more than one item. Will they all be delivered at the same time?
We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.
Can I change the delivery address of my package after it has been shipped out?
Unfortunately, we cannot change the shipment once the product is en route,but you can cancel an order within 60 minutes and reorder with accurate details.
Notes: If the order is canceled by the customer more than 1 hour after placing an order, the customer must bear any return shipping fees that may apply. If the wrong address is provided by the customer, and this leads to the package being lost or otherwise becoming unrecoverable, the customer shall bear the loss. WYBOT will not replace the order or issue a refund.